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If your device asks you to sign in every time you connect to Netflix, there may be a technical problem preventing the device from staying continued to your Netflix account. Follow the steps for your device below to set up the problem.

Blu-ray players

Blu-ray player

If your device allows you lot to search for TV shows or movies by title:

Ensure that your device has the latest firmware installed. If you need help checking for a firmware update, please contact your device manufacturer.

If your device does not allow you to search for Tv shows or movies by title:

Netflix identifies your device by its Electronic Serial Number (ESN), which is assigned by the device manufacturer. Sometimes, two dissever devices may end upwards with the same ESN. In these extremely rare cases, some other Netflix member activating their device will cause your device to deactivate, and vice versa.

Computers

Google Chromebook or Chromebox

Change cookies and site data settings

1. From the browser toolbar, select the Chrome menu .

2. SelectSettings.

3. From the left-paw card, selectPrivacy & security.

4. SelectSite Settings.

5. SelectCookies and site data.

6. Make sure that theArticulate cookies and site information when you quit Chrome setting is turned off.

7. Try Netflix over again.

Mac or Windows computer

Mac computer

Follow the steps for your internet browser below.

Chrome

1. From the browser toolbar, select the Chrome bill of fare .

2. Select Settings.

3. From the left-paw menu, selectPrivacy & security.

4. Select Cookies and site information.

5. Make sure that the Clear cookies and site information when yous quit Chrome setting is turned off.

6. Endeavor Netflix again.

Firefox

1. From the upper right corner of the browser, select Menu .

2. Select Preferences.

3. From the left-mitt menu, select Privacy & Security.

4. Under History, observe the Firefox volition: drop-down bill of fare and select Remember history.

5. Select Restart Firefox .

6. Try Netflix again.

Opera

1. From the upper left corner of your browser, select Opera.

2. Select Settings.

3. From the left-hand menu, selectPrivacy & security.

4. Select Site Settings.

5. Select Cookies and site data.

6. Make certain that the Articulate cookies and site information when y'all quit Opera setting is turned off.

7. Try Netflix again.

Windows calculator

Follow the steps for your cyberspace browser below.

Chrome

1. From your browser toolbar, click the Chrome card .

2. Click Settings.

3. From the menu on the left, clickPrivacy & security.

4. Click Cookies and site data.

5. Brand sure that the Clear cookies and site data when you quit Chrome setting is turned off.

6. Endeavour Netflix once more.

Firefox

1. From the upper right corner of the browser, click Menu .

2. Click Preferences.

3. From the carte du jour on the left, click Privacy & Security.

4. Under History, find the Firefox will: drop-down card and select Remember history.

5. Click Restart Firefox.

6. Attempt Netflix again.

Internet Explorer (version xi or later)

1. From the upper correct corner of the browser, click Tools .

2. Click Internet Options.

3. Under Browsing History, uncheck Delete browsing history on exit.

4. Try Netflix again.

Microsoft Edge

1. From the upper right corner of the browser, click the "More" button ...

2. Click Settings.

3. From the card on the left, click Privacy and services.

4. Under the Clear browsing data header, click Choose what to clear.

5. Make certain that Cookies and other site data is turned off.

   Note:

   If you prefer to leave this setting on, you'll need to add netflix.com to your Do non clear listing

6. Try Netflix again.

Opera

1. From the upper left corner, click the Opera push.

2. Click Settings.

3. From the menu on the left, clickPrivacy & security.

4. Click Site Settings.

5. Click Cookies and site data.

6. Brand sure that the Clear cookies and site data when you quit Opera setting is turned off.

7. Try Netflix again.

Windows app

Windows eight app

Perform Windows updates

Y'all may demand to install important updates to resolve your event.

1. Become to the Charms Carte du jour by pressing the Windows Key + C.

2. Select Search.

3. Select Everywhere from the driblet-down bill of fare.

   • If you do non have a drop-menu keep to pace four.

4. Search for "WUAPP."

5. Select the WUAPP App.

6. Select Cheque for Updates.

7. Select Install Important Updates.

8. Once the updates are installed, restart your calculator and try Netflix again.

Windows ten app

Update Windows

1. Press the Windows Primal on the keyboard.

2. Select Settings .

3. Select Update & security.

4. Windows will check for updates. If information technology doesn't, select Bank check for updates.

5. One time the updates are installed, restart your computer and attempt Netflix again.

Game consoles

PlayStation 3

Check the engagement and time settings

If the appointment and time on your device are significantly different from the electric current date and fourth dimension, you will have a trouble playing your Idiot box testify or movie.

For Japanese PlayStations, use 10 instead of O to cancel the pick whenever O is referenced in the troubleshooting steps below.

1. From the main menu, navigate to Settings.

   • If y'all're not already at the primary menu, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the dwelling house screen.

2. Select Appointment and Time Settings.

3. Select Date and Fourth dimension.

4. Select Set via Internet.

5. Press the O button to return to the Appointment and Time screen.

6. Select Fix Automatically.

7. Select On.

8. Endeavor Netflix again.

Mobile phones and tablets

Android phone or tablet

Sign out of Netflix

1. From the Netflix app, tap More than or your Contour icon .

2. Scroll down and tap Sign Out.

3. Tap Sign Out once again to confirm.

4. Once you have signed out, sign back in and try Netflix again.

Set-summit boxes and streaming media players

Amazon Fire TV Stick

Check your device's model yr

1. Become to the Recent device streaming activity page of your account.

2. Find your Fire Goggle box Stick in the list. The model year volition be shown adjacent to the name of your device.

If your device'southward model year is 2014, you lot may be asked to sign in more often than usual. This is a known issue with the 2014 model.

If your device's model year is newer than 2014, continue to the next steps.

What to exercise next

Apple Television 2 or Apple Tv set 3

Sign out of your Apple ID

1. From the domicile screen, select Settings.

2. Select iTunes Store.

3. Select Apple IDs.

4. Select Sign out of Apple ID.

5. Once signed out, exit to the Home screen and relaunch Settings.

6. Select iTunes Store.

7. Select Sign In.

8. Enter your Apple ID and countersign and try Netflix again.

What to do side by side

Smart TVs

Smart TV

If your device allows you lot to search for TV shows or movies by championship:

Ensure that your device has the latest firmware installed. If you demand assist checking for a firmware update, please contact your device manufacturer. If a firmware update isn't available, or does not resolve your issue, you may demand to perform a factory reset. Contact your device manufacturer if you need assistance.

If your device does not allow you to search for Boob tube shows or movies by title:

Netflix identifies your device by its Electronic Serial Number (ESN), which is assigned past the device manufacturer. Sometimes, two carve up devices may stop upwards with the same ESN. In these extremely rare cases, another Netflix member activating their device will cause your device to deactivate, and vice versa.

All other devices

All other devices

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Source: https://help.netflix.com/en/node/1894

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