Minority Rate in University of the Arts in Philadelphia
What are Arts People users maxim nigh the software?
User Review Highlights
Ease-of-use
out of fiveCustomer Back up
out of 5Value for money
out of fiveFunctionality
out of five-
"Ticket Turtle is not just user friendly from the purchasers perspective, it is too incredibly piece of cake to utilise every bit an administrator."
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"With integrated ticketing and donor services nosotros now know much more about our patrons, how best to accomplish them, and what they respond to."
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"That the software integrates seamlessly with our website and products similar Mailchimp and Facebook is a large plus."
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"I apply this function frequently. My only complaint is that the software does non retain the emails sent through this system."
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"Limited places that you tin can use it around the world. More cities and countries need o be hooked up in the future."
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"In 4 years I have had less than v patrons complain almost the ticketing interface."
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Showing 1 - 18 of 18 reviews
Sadhna
Verified reviewer
Time used: Less than half-dozen months
Ticketing system was fix in ii-3 days by the Arts People tech team, and they provided ongoing support throughout the procedure as I learned how to navigate and customize the system. The amazing customer service allowed me to open ticket sales (and bring in acquirement) while I was getting up to speed.
The software is a neat fit for small and medium sized organizations that don't have a tech person on staff, just need robust functionality and reporting features. The customer service is the best I accept encountered anywhere.
The software includes a mailing list office at no price. I use this function oftentimes. My only complaint is that the software does not retain the emails sent through this system. I had an instance where an email did non process correctly, and in order to resend information technology, I had to retype the unabridged email. I at present write the emails in a word processor, save the file, and then copy and paste to Arts People.
Time used: More than 2 years
Review Source: Capterra
It is easy to use , comprehensive and Arts People's client service is the best I have had anywhere (I wish local waiters were equally helpful as AP'southward customer services department!). With integrated ticketing and donor services we now know much more about our patrons, how best to achieve them, and what they reply to. The upshot is higher ticket sales, larger and more than frequent donations, and generally stronger support of our trivial theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The assist desk is full of articles which are clear and videos which give pace by step instructions for the visual learners amongst us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I recall are critical really are (so nice non to have to convince people of what is important!), and how to all-time solve whatever trouble I am having. Recently they have been expanding their marketing tools. I know that there are many more than benefits awaiting my organization if I fully utilize the products that Arts People offering. And, Arts People is CRAZY affordable, with very low commencement up costs and below market fees. Truly the best investment we accept fabricated at Ferndale Repertory Theatre.
They have not yet solved global warming. I am sure they will go on that when they have a free infinitesimal.
Response from Arts People
Thanks so much Leira for sharing your thoughts and success using Arts People! We are thrilled to hear from clients that the system is helping their arrangement to succeed. Equally ever, let us know if yous'd similar to talk about how to use the system even more to your reward. Nosotros're always here to help. All our best on your electric current flavour and upcoming subscription sales for adjacent year!
Time used: Costless Trial
Review Source: Capterra
This program is easy to utilize, very intuitive. Easy to set upwards shows and integrate with your website. Some capabilities are express in regards to reporting, enrollment, invoicing (non available), separating categories. The customer service is pretty proficient, simply I feel like sometimes they don't fully read the email enquiry I ship so their response doesn't answer my query. This is a bully platform for a visitor/arrangement that needs a basic to moderate program for their ticketing needs. I foresee this plan continuing to improve over the years.
Response from Arts People
Hi Renee, thanks for posting your thoughts and experience using the arrangement and we're sorry to hear that non everything has been perfect for you. We are constantly working on improving the tools and features of the organisation and in fact will have an entirely new customizable reporting system coming out soon. Our customer services staff works very hard to assist every client on a ane-on-one footing, and then please contact them with whatever needs or aid. We'd honey the hazard to better the experiences you've had.
Visitor size: 2-10 employees
Industry: Performing Arts
Time used: More than two years
Overall, ArtsPeople is a very intuitive software with lots of friendly, reliable, and helpful staff to help fill up in whatever gaps with the software itself. They're always open up to suggestions on improving their production; and whatever of their flaws pale in comparison to their many virtues, which have proven extremely helpful during the last two seasons of unprecedented shifts in programming.
Very navigable patron and show income reports for tracking purposes. Ease of converting ticket purchases to gifts, vouchers, or refunds. Offers many different patron/entrada/donor categories to track different nuances of progress on the admission and contribution fronts. Customer service is likewise extremely prompt, friendly, professional, and helpful.
It's sometimes hard to rails down sure retail items; as well recurrent gifts often will take place without me receiving an electronic mail notification, which tin can sometimes cause a blind spot in my tracking abilities. As well, make sure to double-bank check before you finalize processing a donation or refund, every bit you can't only edit erroneous transactions. Lastly, customers are prone to creating duplicate patron/donor files, which can brand our database somewhat messy. But it's notwithstanding navigable.
My employer purchased information technology three years before I joined the organization, and I am currently the senior team member here. I believe its convenient platform, affordability, reliable and friendly customer service, and ability to maintain data via lots of data points influenced the purchase.
Company size: eleven-50 employees
Industry: Performing Arts
Time used: More than than 2 years
I did extensive enquiry into ticketing companies, and decided Arts People was the ane to endeavor. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or well-nigh the same. Those with higher costs effort to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue.
I did extensive research into ticketing companies, and decided Arts People was the i to try. And we've stayed, for five years at present, with no plans to change. Occasionally another ticketing company volition contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs endeavor to tell me near their more expansive services - and I don't utilise them or demand them. Arts People is right for me and my venue.
I wish there was an app for patrons to easily manage their subscriptions and tickets, and that nosotros could button advertising to, perhaps even flash-sales. Related, purchasing on a mobile device is more than difficult for my patrons than they similar.
Time used: Complimentary Trial
Review Source: Capterra
Finding the right ticketing and patron management software for our Canadian medium size non-turn a profit Theatre Woodstock in Ontario was a claiming! And then much choice, simply how to drill down to the essentials? Later extensive research and review of their force per unit area-gratuitous demo, nosotros chose Arts-People and we knew we had chosen well, but every day we realize we didn't know how well! The depth, range, and options from do-it-yourself implementation to total back up is simply amazing. And fun too!! We love Arts-People and you will too!! We had finalized on three vendors, a large loftier-terminate full featured system focused on commercial theatres, a local, newer fully Canadian system, and Arts-People which had been recommended to united states of america. All of the features of the high-end organisation at half the cost and with fees in Canadian dollars, we saved currently wicked exchange rates. With over 800 clients, primarily in the United States and Canada, and over ten years evolution, the system is sophisticated, full bodied, and comprehensive for real-time, online ticket and subscription sales, while being simple enough to exist fully DIY, Practise It Yourself, user enabled. The range of payment features include PayPal which customers really appreciate. The arrangement is extremely well documented with in-depth, easy to navigate aid resources, user forum, and 24/vii expertise. The existent joy yet is the staff, a close knit, thespian loving grouping of experts, truly arts people, set, willing, and able to brand yous a success. And that's what information technology's all about, isn't it! Existence a Success!! Every bit we develop our own sophistication in marketing, fundraising, and patron management and satisfaction, Arts-People will be with us every footstep of the way, providing long-term, ever expanding solutions. We chose better than we knew!!
Response from Arts People
Thank you so much Liz for this thoughtful review. This makes our solar day, to hear from clients like you who are loving the system and our staff support. We love what we do. To help arts organizations such as yours to shine the administrative processes then you can focus on their patrons and your art, and to exceed your expectations is at the heart of our mission. Cheers again.
Company size: i employee
Industry: Computer Networking
Time used: More than ii years
We track our membership and sales, our members have easy admission to our performances.
Abiding updates and attention to detail. Multiple methods for interfacing with the software, my elderly clients want telephone support, 50somethings want email support, 40 and under want a web interface, I bet they are working on a phone app for my 20somethings. For a membership based theater, it is very economical. If you lot use walk up Credit Card based ticketing, it may not be as cheap. When we take whatever questions, they provide instant assist!
We only take 4 plays a year, then nosotros have retraining each time we utilise it, they just keep making improvements faster than we use the software.
Response from Arts People
Thanks for your mail service Jim! We're so glad you lot've had a positive experience using the organization. We're happy to assistance with whatsoever re-training you might need ongoing, all included of course, and be sure to talk with us about door sales expenses. There are options around this too. All our best!
Time used: Free Trial
Review Source: Capterra
Nosotros honey this system and will never apply another ticketing arrangement.
The Ticket Turtle online ticketing system has literally changed our whole world. Every bit a pocket-sized and growing visitor, we struggled for years with providing our audiences with a loftier quality, accessible and easy to use ticketing systems. Ticket Turtle is non just user friendly from the purchasers perspective, it is also incredibly easy to use as an administrator. In that location are dozens of reports that give you lot an up to the infinitesimal view of all aspects of your ticket sales, detailed database forms to rail your audiences, a very flexible donations and contributions system that makes getting donations from patrons a breeze (not to mention generating automatic cheers emails the instant the donation is received) and a versitile ticket pricing organisation. We will never use some other ticketing organisation, particularly given the incredible level of customer service we accept consistently received. We. Love. Ticket. Turtle.
The simply issue we have ever encountered is with the contributions system where information technology is hard to procedure multiple purchased types in a single transaction (ie...purchase a ticket, buy season tickets and brand a donation all in i transaction). I believe, however, that TT is addressing this for a future version. I would also dear to take the option of having TT staff human activity as ticket sales/phone staff and hope that TT goes downward that road to provide that service in the time to come.
Time used: Costless Trial
Review Source: Capterra
Overall, I highly recommend Ticket Turtle for ticketing needs.
User friendly & fast; shopping cart characteristic; print-at-abode tickets; customize-able BOCA and east-tickets; able to make the Ticket Turtle spider web page (where patrons buy our tix) look like our webpages, so patrons don't experience like they've left our website; exchanges are like shooting fish in a barrel; the merge feature for the database is great (cuts downwardly on duplicate entries!); mailing lists are easy to pull; souvenir certificates may be used online with a lawmaking so patrons don't take to bring information technology in; any balance remaining on a souvenir document is in the patron'southward record, and then they can utilize it anytime; donations accepted online; discounts available online with a code; customer service questions are answered promptly; it'southward got a cute name and the staff is personable!
Reporting does not seem complete. Over 90 reports bachelor, merely some seem to indistinguishable information. End of Show Reports currently do not include upgrade income in the sales numbers. I have had to add these in manually in an Excel Spreadsheet to residue with our deposits. Currently unable to refund dorsum to credit cards, which is inconvenient; patrons have to await for a refund check to be mailed to them.
Company size: 2-10 employees
Industry: Performing Arts
Fourth dimension used: Less than 6 months
I feel like this service will help our ballet company go along to grow in the coming years and future. At that place are so many functions that I've been seeking in a Ticketing Arrangement but nosotros just couldn't afford most the systems. Arts People is attainable to us and gives u.s.a. amazing functionality that a lot of people pay thousands of dollars for.
Ease of use, Functionality on both the front & back end, Customer Service, Patron Pages, Patron Database, Flex Pass / Season Ticket package options, Ticket Add together ons, Await and feels like our website, Box Part Options (Door Sales, Box Role Sales, Online Sales, etc), Exporting lists to Mail Chimp, Fix was a breeze with the help of the knowledgable staff, Quick responses from Arts People, Arts People Support...Everything!
Reporting, though I hear changes are coming soon in this area of the website. Searching for patrons was a little confusing at first (not a big con, but something I couldn't figure out on my ain).
Time used: Complimentary Trial
Review Source: Capterra
If you lot need a ticketing and patron management system - this is the one yous want. Likewise the above features -- it is also web based, which means anywhere you have an internet connection, you accept a ticketing office. I highly recommend Ticket Turtle to whatsoever theatre or functioning space!
Ticket Turtle presented itself as an respond to our ticketing problems. And they did answer our ticketing problems - what they didn't country was that they also would answer my patron management and marketing questions. Having a unified system to manage our patrons allowed us to get from 600 patrons on a hard copy mailing listing to over 2400 patrons on our email list and 600 patrons on straight mail only. The reports system offered past Ticket Turtle was another surprise do good - being able to create a report that allows detailed tracking of discounts, show income and patron usage. Being able to track which shows were attended by which patrons allows for more specific marketing. Being able to offer specific discounts for private shows at a moments notice. The degree of flexibility that Ticket Turtle offers the end user is amazing - from designing the ticketing structure and pricing to offering discounts and special flex packages. And the customer It support is fantastic!
None ! In four years I have had less than v patrons complain most the ticketing interface.
Fourth dimension used: More than 2 years
Review Source: Capterra
The product is extremely piece of cake to use and to teach to new employees, and yet has the kind of flexibility that gives us exactly what nosotros need. I love the diversity of reports I can generate
Time used: Gratuitous Trial
Review Source: Capterra
The setup charges were in the lower range compared to other systems. It has a flexible list and electronic mail organisation. We use it to rail our volunteers amongst other things. Information technology has a membership and donation tracking organisation as well. Their robust report arrangement provides every kind of information almost tickets, comps, donations, and anything else you can think of. They volition adapt your pricing for special shows, groups, or whatever, or if your skills are adept enough, you can adjust the pricing yourself. The support from Ticket Turtle has been fantastic! They bend over backwards to make setup get smoothly. Its never been more than a couple hours look from the time I mail service a trouble or question on their online help request grade. And that includes weekends! The real test of the system for online transactions is the end user. As people enter our theater with their newspaper in hand, I enquire them nigh buying tickets online. Virtually everyone says, Information technology was really easy!
Both online and box part sales Donor tracking Both snail mail and email capable Excellent report organisation Levels of security for box role/direction Graphic brandish allows online users to choose seats Manus-holding during setup and training First form back up Simple to employ for online customers Seamless integration with your website
Tin can't think of whatsoever.
Visitor size: 2-10 employees
Industry: Performing Arts
Fourth dimension used: Less than 6 months
Excellent, the company is made upwards of people but like me. Theater, dance, and arts people (no pun intended) and It people!
1-Very elementary and easy exchanges (2 clicks!) ii-Season tickets ACTUALLY has its own nautical chart for renewals three-24/seven support that is very very fast and authentic iv-can design all tickets, CSS, and reports 5-logic for coupons 6-retail modules 7-powerful and simple to use viii-I trained my staff in minutes Much much more than!
Very little. I have not found an area that they do not listen to their customers. The software is very fast.
Back up, exchanges, flavor ticket renewals, did I mention support?
Very clunky, and support was very poor. 8-12 clicks per price signal, for an exchange. Everything was an additional cost.
Company size: ii-ten employees
Industry: Not-Profit Organization Management
Time used: Less than 12 months
Review Source: Capterra
The Richland Players was looking for a better box role solution. Arts People came through by providing us with options no one else could practice. Great Support and quick payment. Our patrons are overjoyed and our local arts partners are now jumping on this Bandwagon.
Like shooting fish in a barrel of transition for one-time system made the modify seamless
Response from Arts People
Thanks so much Michael for sharing your experience using the Arts People organization. We're so happy information technology's been an piece of cake transition and that you and your patrons are having success and loving the experience. Cheers likewise for referring us to other organizations!
Time used: Complimentary Trial
Review Source: Capterra
Last November our girl's high school went live with their new online ticketing system, designed and supported by Arts People. From the initial consulting phone phone call to production implementation only took ii months. Nosotros have been extremely pleased with Arts People support staff and they are readily bachelor to answer questions someday! Our patrons love the flexibility of being able to purchase tickets online and have their east Ticket in advance of the performance...only like Broadway! Numerous reports provide all the necessary patron data, ticket counts for a show, financial information , and more. It's an amazing product!
Response from Arts People
Thank you Alicita! We're so pleased that you and your patrons are having a great experience using the system. More and more school arts programs are using Arts People and we couldn't exist more thrilled to support them!
Time used: Gratis Trial
Review Source: Capterra
Highly recommend
Ease of use for function also equally clients Reporting Reletively low cost Organization
Help features could be easier to employ
Company size: 2-10 employees
Industry: Higher Education
Time used: Less than vi months
No
Brings the arts and the people who consume ,admire and desire to learn more about the arts together in one place
Express places that y'all can utilise information technology effectually the earth. More cities and countries need o be hooked upwards in the future
Source: https://www.softwareadvice.com/nonprofit/arts-people-profile/reviews/
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